Job Summary
A software and cloud communications company is filling a position for a Remote Technical Email Support Director.
Must be able to:
- Ensure team readiness for supporting new products and services
- Innovate and develop new ways to achieve high levels of customer loyalty and satisfaction
- Develop and drive key performance indicators that deliver the best customer experience and productivity
Applicants must meet the following qualifications:
- 10+ years of experience in technical support or support delivery, with at least 5+ years as a senior leader
- Must be a strong leader with the ability to attract, motivate, retain and develop people
- Ability to influence and build bridges with peer teams, including those outside of the support organization
- Strong operational discipline with an analytical and process-oriented mindset
- Proven track record of exceeding goals and achieving growth and success
