Remote Technical Escalation Specialist

Job Summary

A software development company is searching for a person to fill their position for a Remote Technical Escalation Specialist.

Candidates will be responsible for the following:

• Managing multiple escalations across all products and services
• Ensuring we provide the highest level of service to our customers
• Acting as the primary point of contact for customers

Qualifications Include:

• Minimum 5+ years of relevant professional experience
• Experience in professional services, customer support, project management, or similar
• Experience in collaboration and escalation management across multiple departments
• Highly developed, process-oriented skills for troubleshooting