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Remote Technical Escalation Specialist

Job is Expired
Location: Nationwide
Compensation: Hourly
Staff Reviewed: Mon, Feb 27, 2023
Job Category: Customer Service
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A software development company is searching for a person to fill their position for a Remote Technical Escalation Specialist.

Candidates will be responsible for the following:

  • Managing multiple escalations across all products and services
  • Ensuring we provide the highest level of service to our customers
  • Acting as the primary point of contact for customers

Qualifications Include:

  • Minimum 5+ years of relevant professional experience
  • Experience in professional services, customer support, project management, or similar
  • Experience in collaboration and escalation management across multiple departments
  • Highly developed, process-oriented skills for troubleshooting

COMPLETE JOB DESCRIPTION

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