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Remote Technical Escalations Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Jan 23, 2023
Job Category: Customer Service
Employer Type: Employer
Career Level: Experienced
Education Level: Some College, Bachelors

Job Summary

A education software and technology company is filling a position for a Remote Technical Escalations Specialist.

Candidates will be responsible for the following:

  • Handling escalated cases to resolve advanced technical issues with users systems
  • Maintaining 90% ACD availability for incoming calls, chats, and emails

Must meet the following requirements for consideration:

  • Bachelor's Degree
  • Ability to work a flexible shift
  • 2 plus years of internal or external technical service experience that supports troubleshooting of software applications

COMPLETE JOB DESCRIPTION

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