Remote Technical Escalations Specialist
Job Summary
A digital education company has an open position for a Remote Technical Escalations Specialist.
Core Responsibilities of this position include:
- Handling escalated cases
- Maintaining 90% ACD availability for incoming calls
- Tracking and updating troubles in ticketing system
Must meet the following requirements for consideration:
- 2 plus years of internal or external technical service experience that supports troubleshooting
- Ability to fully articulate complex technical solutions to non-technical people i
- Comprehensive understanding of Microsoft Windows & macOS operating systems
- Comprehensive understanding of home wireless networking/configuration
COMPLETE JOB DESCRIPTION
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