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Remote Technical Help Desk AESD

Job is Expired
Location: Texas
Compensation: Salary
Staff Reviewed: Thu, Jul 29, 2021
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Some College

Job Summary

An information technology solutions company is seeking a Remote Technical Help Desk AESD.

Core Responsibilities of this position include:

  • Identifying process and procedures which need to be corrected or added to
  • Resolving technical problems
  • Routing calls to product line specialists, application, or system support specialists

Qualifications Include:

  • High School and two (2) years of related experience with relevant certification; OR Associate’s Degree in Computer Networking/Engineering or related field and one year related experience
  • Able to work rotating shifts
  • Ability to obtain a CompTIA A+ CE, Network+ CE, or Security+ CE certification after start date
  • US Citizen with the ability to obtain a DOD Secret clearance, able to start once Interim Secret is granted
  • 2+ years’ experience in an IT support role
  • Experience with HEAT, TrackIT, Magic, Remedy, Peregrine, or other Ticketing systems

COMPLETE JOB DESCRIPTION

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