Job Summary
A cloud communications company is searching for a person to fill their position for a Remote Technical Onboarding Manager.
Must be able to:
- Ensure all aspects of a customer’s onboarding are successful and on track with the goals of the project
- Develop success plans and business reviews for customers that outline critical success factors during the onboarding period
- Raise customer issues and work with Sales, Customer Success, Product, and Support to get them resolved
Must meet the following requirements for consideration:
- 2-5 years experience in a customer facing role of a highly technical product
- Have lead implementation activities with a technical product
- Technically proficient and enjoy solving problems
- Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience
- Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency
