Job Summary
A workforce development company is filling a position for a Remote Technical Onboarding Skills Specialist.
Individual must be able to fulfill the following responsibilities:
- Be accountable to key metrics that indicate onboarding success
- Own the onboarding experience of company's commercial customers from end-to-end
- Be responsible for supporting senior delivery consultants in delivery of various service offerings
Qualifications for this position include:
- 2+ years customer engagement or technical support experience
- 4 year technical degree or equivalent work experience
- 2+ years SaaS customer onboarding or implementation experience
- Ability to communicate effectively with executives and leaders at all organizational levels
- Exposure to Enterprise-grade SaaS applications and show a competence in the ability to work within them
- Excellent business acumen with ability to simplify complex technical subjects to ensure mutual understanding
