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Remote Technical Product Support Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Jan 31, 2023
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A company that helps companies build online courses has an open position for a Remote Technical Product Support Manager.

Core Responsibilities Include:

  • Handling all aspects of team management
  • Synthesizing data to guide/support strategy and decisions
  • Setting goals (and participating in OKR planning)

Required Skills:

  • >3 years managing multiple globally dispersed teams within SaaS Support
  • Experience leading onboarding, technical support, product support, retention teams
  • Proven people leader who provides mentoring and coaching
  • Experience with Zendesk, Slack, Google Suite and other Support tools
  • Experienced driver of department and multi-team KPI’s, objectives and goals
  • Quick learning of new platforms

COMPLETE JOB DESCRIPTION

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