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Remote Technical Product Support Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Dec 02, 2022
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced

Job Summary

An information technology and services company is in need of a Remote Technical Product Support Specialist.

Core Responsibilities Include:

  • Answering phone calls and responding to emails and web portal requests
  • Analyzing and resolving technical and software related problems
  • Engaging knowledge of products, tax and key resources to ensure timely resolution

Qualifications for this position include:

  • 1-3 years' experience as Product Support Specialist (or similar)
  • Degree in Information Systems or Computer Science (Preferred) or equivalent experience
  • Intermediate knowledge of platforms, operating systems, and web authoring tools
  • Basic knowledge of computer terms, languages, database concepts, Oracle, SQL Server, etc
  • Basic knowledge of product functional issues, basic technical issues
  • Familiarity with common ERP systems and concepts

COMPLETE JOB DESCRIPTION

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