Job Summary
A software development company needs applicants for an opening for a Remote Technical Product Support Specialist.
Must be able to:
- Develop and deliver scalable, repeatable & predictable support processes
- Liaise and manage communications between internal and external customers
- Map customer journeys in a documented form and contribute to presentation materials
Position Requirements Include:
- 2+ years of prior experience in a customer-facing product/technical support role of a SaaS product
- Experience with ticketing & support software such as JIRA, Zendesk, Freshdesk, orrelated
- Outstanding time management skills
- Strong sense of duty and pride in resolving customers’ technical issues
- Ability to thrive in a fast-paced and dynamic environment
