Job Summary

Responsible for client on-boarding and implementation of product platform including clinical trial requirements, integration, software testing, and training. This role is responsible for management of implementation projects of a technical and non-technical nature.

RESPONSIBILITIES AND DUTIES:

Work with client project manager to understand client's needs and provide technical, operational and product consultancy.
Responsible for guiding workflow design, building and testing the system, and analyzing other technical issues associated with our software Identifying and implementing requested changes.
Provide end-to-end project management and execution throughout processing implementation projects including certification, project launch, pilot testing, etc.
Provide technical, business consulting and product expertise to customers enabling comprehensive solutions to be delivered to the market.
Gather application requirements and technical knowledge to design and build TA integrations from UAT to Go Live.
Handle multiple implementation projects in parallel.
Serve as a consultant and subject matter expert to clients and internal teams to provide technical expertise.
Work together with customers to facilitate smooth implementations.
Assist in providing Tier II support to customers.
Serve as a training point of contact for designated group of new clients, including complex enterprise clients.
Work with client to ensure configuration of database is completed prior to end-user training.
Deliver standard implementation activities ensuring quality and reliability of the implementations.
Provide go-live support to clients.
Post go-live, assist clinicians/providers with application and workflow questions, prior to transition to support.

QUALIFICATIONS:

Bachelor's degree in math, engineering, or equivalent practical experience in technical or engineering field.
1-3 years of relevant work experience.
1-3 years' project management experience in healthcare information technology field.
1-3 years' experience interfacing directly with corporate clients to understand their business needs, create solutions, and drive implementation of software products.
Strong track record of launching fully responsive products and digital software applications.
Demonstrated ability and eagerness to learn new technical skills quickly.
Strong understanding of complex technology concepts.
1-3 years' experience building integrations and APIs is preferred but not required.
Knowledge of and experience with Allscripts and/or Cerner is preferred but not required

INTERACTION:

This role will work closely with key departmental and project stakeholders across the organization. Therefore, the ability to work collaboratively and effectively with all levels of management and staff within the organization is a key priority in this role. No supervisory responsibilities are required for this position.

COMMUNICATION AND COGNITIVE ABILITIES:

Cooperate with matrixed team members to meet goals or complete tasks.
Must be comfortable working in ambiguous and/or stressful situations.
Must be self-motivated and know when to seek guidance; detail-orientation is a must.
Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks.
Effective collaborator with proven process improvement skills.
Exceptional organization and time management skills.
Excellent communication and interpersonal skills.
Ability to consistently learn new technologies and apply those concepts to customer's needs.
Ability to work as part of a geographically dispersed team.
Ability to work independently and as part of a team.
Keep up-to-date on technology trends, developments & best practices.
Ability to communicate effectively to both technical & non-technical audiences.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.