Job Summary
An IT solutions company has a current position open for a Remote Technical Project Manager in San Diego.
Core Responsibilities of this position include:
- Ensuring that all targets and deadlines described in KPIs and SLAs are met according to contract & client's expectations
- Acting as a single point-of-contact & escalation point within customer organization for troubleshooting and resolving all issues
- Developing strong working relationships with key client stakeholders and proactively address their needs
Must meet the following requirements for consideration:
- Annual company overnight retreat (employee + significant other)
- In-depth knowledge of monitoring, ticketing and management platform infrastructures
- Bachelor's degree in business or related field, or 10-years of industry-specific experience
- Proficiency in using MS Office Suite and Windows-based computer applications
- Strong familiarity with project management tools and methodologies
- Strong IT technical and project management skills with excellent customer service skills
