Job Summary
A technology company is seeking a Remote Technical Resource Contact Center Analyst Specialist.
Must be able to:
- Provide final resolution to customer technical issues in a clear and understandable format
- Provide consistent updates during technical issue investigation to both internal and external contacts
- Communicate with management team on critical issues requiring immediate attention
Must meet the following requirements for consideration:
- Bachelor's degree or equivalent formal education and/or working experience
- Minimum 5 years' experience with a post-sales support organization supporting enterprise class solutions
- Ethical and honest in all respects
- Strong verbal and written communication skills
- Strong problem solving and troubleshooting skills
- Ability to troubleshoot issues including storage, compute, OS, switching, etc
