Remote Technical Service Delivery Manager in Irvine

Job is Expired

Location: California

Compensation: To Be Discussed

Staff Reviewed: Wed, Oct 27, 2021

Job Category: Project Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

An IT service and infrastructure provider is in need of a Remote Technical Service Delivery Manager in Irvine.

Core Responsibilities of this position include:

  • Taking ownership of critical incidents
  • Ensuring that systems, procedures, and methodologies are in place
  • Taking accountability for service delivery performance

Required Skills:

  • Proficiency in leading both physical and virtual teams
  • Experience in dealing with third party-provided services
  • Exceptional customer-facing skills
  • Mastery of ITIL (Information Technology Infrastructure Library) principles
  • In-depth knowledge of escalation procedures, and incident management
  • Expertise in people management and leadership

COMPLETE JOB DESCRIPTION

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