Job Summary

An information technology company has a current position open for a Remote Service Desk Engineer in Madison.

Individual must be able to fulfill the following responsibilities:

• Drive customer satisfaction through our technical support help desk
• Be the first point of contact for client technical issues
• Successfully resolve issues and meet our clients' needs

Qualifications Include:

• At least 2 years of experience troubleshooting, researching and fixing
• Associates degree or higher
• Ability to present ideas in a user-friendly, business-friendly manner
• Proven analytical, problem-solving and documentation skills
• Experience working in a team-oriented, collaborative environment