Job Summary

A medical device provider is seeking a Remote Technical Service Representative II in Santa Barbara.

Core Responsibilities of this position include:

• Focusing on customer needs and satisfaction
• Managing clean hand-off of customer service requests
• Owning remote resolution of technical service requests

Qualifications Include:

• Up to 10% travel required
• Minimum three years working successfully in a call center environment required
• Experience with call center phone technology required
• High School Diploma or equivalent required
• Experience remotely diagnosing and repairing mechanical, electromechanical, and/or electronic equipment required
• Experience interfacing with both internal team members and external customers as part of a solution based service process required