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Remote Technical Software Support Analyst

Job is Expired
Location: Nationwide
Compensation: Hourly
Staff Reviewed: Thu, Feb 20, 2020
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A software company is searching for a person to fill their position for a Remote Technical Software Support Analyst.

Individual must be able to fulfill the following responsibilities:

  • Researching a customer's technical issue
  • Answering incoming customer phone calls
  • Managing customer expectations regarding estimated response times for issue resolution

Required Skills:

  • Expected to attend 100% of the first month of our 12-week long program
  • Ability to conduct phone conversations within a highly technical environment up to 6 hours per day
  • Ability to read and comprehend complex technical material

COMPLETE JOB DESCRIPTION

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