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Remote Technical Success Director

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Sep 20, 2022
Job Category: Account Management
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A digital transportation privately-held company is seeking a Remote Technical Success Director.

Individual must be able to fulfill the following responsibilities:

  • Lead a growing team of 30+ Technical Support reps and 3 Managers covering 24/7 Support
  • Drive process automation and systems optimization on a modern Technical Support technical stack
  • Assure timeliness and quality of all customer interactions

Qualifications Include:

  • 7-10+ years of relevant experience in a leadership role of multi-national support team
  • Good understanding of technical issues
  • Ability to build diverse and inclusive teams that deliver results
  • Demonstrable experience building high trust, high performance teams
  • Technical degree or extensive technical experience building and using software
  • Proficient in using software programs and technology

COMPLETE JOB DESCRIPTION

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