Job Summary
An information technology company specializing in cybersecurity needs applicants for an opening for a Remote Technical Support.
Must be able to:
- Investigate client issues received via our ticketing system
- Respond to clients to ensure their full satisfaction
- Coordinate with other team members as well as other teams to resolve or refer more complicated issues
Applicants must meet the following qualifications:
- Good understanding of networking (TCP/IP, Routing, Layer 3 etc)
- Middle sysadmin/support skills
- Ability to use WireShark and tcpdump
- Knowledge of ssh, .x509 PKI, HTTPS, VPN