Job Summary

A software development company is seeking a Remote Technical Support Account Manager.

Candidates will be responsible for the following:

• Acting as a single point of contact for the customers
• Providing supportability, performance, and best practice advice and assessments
• Understanding and maintaining documentation around the customer infrastructure

Required Skills:

• Some travel to meet with co-workers or attend company events
• 3+ years of experience in a related function
• Direct customer advocacy and engagement experience in post-sales or professional services functions
• Successfully managed customer engagements to completion and customer satisfaction
• Proficiency and ability to understand and update code and scripts
• Must meet all other listed company requirements