Remote Technical Support Agent

Job Summary

Providing advanced remote technical support, the hourly Technical Helpdesk & Network Remote Support Agent II will diagnose and resolve complex hardware, software, and network issues while working 2nd or 3rd shift from home.

Key responsibilities

• Diagnose and troubleshoot hardware, software, and network connectivity issues for end-users
• Perform account administration tasks, including user onboarding, password resets, and access requests
• Document incidents and resolutions accurately in the ticketing system and collaborate with internal teams to resolve escalated issues

Required qualifications

• 2-5 years of experience in service desk, help desk, or technical support roles
• Strong knowledge of Windows operating systems, Microsoft 365, and remote access technologies
• Familiarity with Active Directory and user account management
• High School Diploma or GED required; an Associate degree in IT or related field preferred
• Intermediate technical certifications such as CompTIA Network+ or Microsoft 365 Certified are preferred