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Remote Technical Support Agent

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Sun, Feb 28, 2021
Job Category: Customer Service
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A business services company needs applicants for an opening for a Remote Technical Support Agent.

Candidates will be responsible for the following:

  • Applying analytical skills and technical knowledge to solve product and software problems of moderate to high complexity
  • Providing second/third level technical support for ACI (Application Centric Infrastructure), APIC technologies
  • Providing technology/product training and intellectual property material as required

Must meet the following requirements for consideration:

  • You are knowledgeable of Linux
  • 2+ years of customer support experience
  • Have expertise with Nexus and UCS products
  • You possess a solid understanding of Data Center industry, products and protocols
  • Strong analytical and troubleshooting skills
  • Own experience or Certifications in one or more is helpful: CCNA, CCNP, CCIE

COMPLETE JOB DESCRIPTION

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