Job Summary

A staffing company is in need of a Remote Technical Support Agent in Marlborough.

Core Responsibilities Include:

• Providing technical support
• Tracking issues in the customer support database
• Coordinating dispatch of field service engineers

Skills and Requirements Include:

• Experience with Salesforce, Microsoft Office: Outlook, Excel, PowerPoint
• Ability to coordinate the dispatch of field service engineers
• Ability to identify, document, and escalate customer related issues
• Ability to provide technical support to customers
• Ability to work efficiently and professionally in a fast-paced call center environment
• Ability to initiate orders for replacement parts