Remote Technical Support Analyst

Job Summary

A company is looking for an Agent Technology Support Analyst to provide advanced tech support to remote call center agents and staff.

Key Responsibilities

• Provide escalated tech support and monitor ticketing systems for unresolved issues
• Deliver direct remote support for technological issues and ensure secure desktop environments
• Document findings and communicate status updates to minimize downtime for end-users

Required Qualifications, Training, and Education

• 2-5 years of end-user technical support experience or related education
• Proficiency in Microsoft Office software programs
• Advanced troubleshooting knowledge of home internet connectivity and multiple MS-Windows operating systems
• Ability to manage multiple tasks simultaneously while meeting deadlines
• Ability to work some evening and weekend hours