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Remote Technical Support Analyst

Job is Expired
Location: Nationwide
Compensation: Hourly
Staff Reviewed: Thu, May 02, 2019
Job Category: Customer Service, Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A technology product company has an open position for a Remote Technical Support Analyst.

Core Responsibilities of this position include:

  • Answering customer phone calls or chat messages
  • Researching a customer's technical issue
  • Managing customer expectations

Skills and Requirements Include:

  • Monthly "First Thursday" social events
  • Must have a proven track record of delivering incredible customer experiences
  • Must have the ability to learn and articulate software-related and technical concepts
  • Experience with relational databases (SQL Server)
  • 1+ year work experience in delivering software support

COMPLETE JOB DESCRIPTION

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