Remote Technical Support Analyst

Location: Nationwide

Compensation: Salary

Staff Reviewed: Mon, May 03, 2021

This job expires in: 20 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A patient engagement platform is filling a position for a Remote Technical Support Analyst.

Must be able to:

  • Manage a daily queue of incoming requests that require timely attention
  • Quickly resolve customer concerns by email and phone
  • Develop expert-level understanding of platform technology and functionality

Required Skills:

  • Bachelor’s degree from an accredited college or university
  • 2+ years technical support experience
  • Passion for using technology to transform healthcare access and delivery in underserved communities
  • Outstanding interpersonal, critical thinking, and analytical skills along with a proactive, problem-solving attitude
  • Excellent written and verbal communication skills to translate solutions into simple, actionable steps
  • Previous remote work experience

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