Job Summary
A company that creates software for use by financial advisors has an open position for a Remote Technical Support Analyst.
Core Responsibilities of this position include:
- Providing Tier 2 level support via, email and phone
- Acting as liaison between Client Services and the technical support groups
- Adhering to team and individual key performance indicators (KPI’s)
Applicants must meet the following qualifications:
- Exceptional communications skills both written and verbal
- Ability to learn and understand any new application and understand inner workings
- Understand XML files and error logs
- Basic understanding of networking and REST APIs