Job Summary
A global pharmaceutical company needs applicants for an opening for a Remote Technical Support Analyst.
Candidates will be responsible for the following:
- Responding to customer requests via phone, email, or chat
- Identifying issues with hardware, peripherals, and networks
- Documenting detailed information in our tracking system
Skills and Requirements Include:
- Experience with/understanding of database querying (SQL)
- Good interpersonal skills
- Two (2) to four (4) years’ experience in a customer service environment supporting PCs in a LAN environment
- Strong organizational skills; attention to detail
- Ability to prioritize workload and consistently meet deadlines; good time management skills