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Remote Technical Support and Help Desk Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Jul 30, 2021
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced

Job Summary

An IT and engineering firm is in need of a Remote Technical Support and Help Desk Specialist.

Individual must be able to fulfill the following responsibilities:

  • Perform problem diagnosis and guiding users through step by step solutions
  • Provide expertise to solve tier I or II technical support issues for end users
  • Conduct technical research for source of information to resolve issues

Skills and Requirements Include:

  • High School degree plus advanced training of some type
  • 2-3 years experience
  • Ability to understand issued and clearly communicate solutions
  • Attention to detail needed to resolve issues

COMPLETE JOB DESCRIPTION

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