Remote Technical Support Associate

Job Summary

Remote Technical Support Associate, this full-time position involves providing first-level technical support, troubleshooting issues, and ensuring client satisfaction through effective problem resolution.

Key Responsibilities

• Provide first-level technical support to clients, resolving issues and ensuring high satisfaction
• Troubleshoot and diagnose technical problems, guiding clients through solutions
• Document client interactions and collaborate with internal teams to improve support processes

Required Qualifications

• 2+ years of experience in technical support
• 1+ year of experience with troubleshooting software or hardware issues
• 1+ year of experience providing phone or remote support
• 1+ year of experience using ticketing systems for support
• 2+ years of an equivalent combination of educational background, related experience, and/or military experience