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Remote Technical Support Associate

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Sep 20, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Education Level: Some College, Bachelors

Job Summary

An Apple enterprise firm has a current position open for a Remote Technical Support Associate.

Core Responsibilities of this position include:

  • Utilizing available documentation and resources to identify and resolve customer issues
  • Answering regional support phone calls and live chat requests, and contributing to the 24/7 global support resource pool

Skills and Requirements Include:

  • Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences
  • Ability to perform basic troubleshooting and problem-solving tasks
  • Associate's Degree or equivalent experience

COMPLETE JOB DESCRIPTION

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