Remote Technical Support Community Lead

Job ID: Available for Members

Location: District of Columbia

Compensation: To Be Discussed

Staff Reviewed: Fri, Aug 30, 2019

This job expires in 7 days

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software developer is searching for a person to fill their position for a Remote Technical Support Community Lead.

Candidates will be responsible for the following:

  • Assisting customers in chat and email support
  • Organizing the processes within technical support department
  • Managing knowledge base, providing the feedback to the product team

Applicants must meet the following qualifications:

  • Fluent written English is a must
  • Great communication skills
  • Passion to help people
  • Experience with graphics editing tools like Photoshop, Illustrator, Sketch or Adobe XD