Remote Technical Support Connected Home Representative

Location: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Montana, Nebraska, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming

Compensation: Hourly

Staff Reviewed: Thu, May 27, 2021

This job expires in: 2 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

An insurance company is in need of a Remote Technical Support Connected Home Representative.

Must be able to:

  • Own the customer experience to offer customers a value-added experience with premier customer service
  • Assist customers with a variety of technical support needs for total home set up
  • Make the experience easy for customers by simplifying the troubleshooting experience

Applicants must meet the following qualifications:

  • High School or GED
  • 2 years in a call center environment delivering technical support for a variety of technologies and consumer electronics
  • Must be available to work any assigned shift with reasonable notice 7 days per week, 24 hours per day
  • Ability to pass technical aptitude assessment
  • Proven ability to learn new technical concepts quickly and easily makes connections
  • Demonstrated ability to communicate clearly and succinctly, both verbally and in writing

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