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Remote Technical Support Consultant

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Sep 28, 2022
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A software development company is seeking a Remote Technical Support Consultant.

Core Responsibilities Include:

  • Working directly with customers to triage and resolve issues
  • Providing product usability assistance to support high customer utilization
  • Becoming a product subject matter expert

Qualifications for this position include:

  • 4-6 years of proven experience providing SaaS technical customer support
  • Experience with support, CRM, and ticket platforms (Salesforce, Jira, Confluence, Slack, etc)
  • Technically adaptive, ability to learn new solutions, and features/functionality
  • Comfortable engaging with diverse customers with varying levels of technical skills and knowledge

COMPLETE JOB DESCRIPTION

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