Job Summary
A cloud communications platform as a service company is in need of a Remote Technical Support Engineer.
Core Responsibilities of this position include:
- Helping customers to use our Console interface
- Using your strong diplomatic skills to address customer issues and provide feedback
- Leveraging your experience with troubleshooting and resolving Quality of Service issues
Position Requirements Include:
- Experience communicating complex technical issues
- A high competency with communicating internally and externally
- An excitement for opportunities to problem solve and troubleshoot
- Experience utilizing customer feedback to identify and drive improvements
- Enthusiasm about interacting and collaborating with other departments
- Demonstrated desire to understand customer trends
