Remote Technical Support Engineer

Location: East

Compensation: To Be Discussed

Staff Reviewed: Mon, Oct 19, 2020

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A technology company is filling a position for a Remote Technical Support Engineer.

Core Responsibilities Include:

  • Providing thoughtful direction and support for technical inquiries
  • Reproducing customer issues and log JIRA tickets
  • Collaborating and contributing to Support Team infrastructure tools and processes

Qualifications for this position include:

  • BA/BS/MS in Computer Science, or equivalent
  • At least 4 years of experience in a support related, customer-facing role
  • Strong Linux skills navigation and tools
  • Strong understanding of Java, Python, and/or another programming language
  • Good understanding of Kubernetes and containerized workloads and services