Remote Technical Support Engineer

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Fri, Jan 29, 2021

Job Summary

An automation company needs applicants for an opening for a Remote Technical Support Engineer.

Candidates will be responsible for the following:

  • Prioritizing incidents based on impact and severity while ensuring SLA’s are met
  • Acting as a single point of contact for incidents raised by our customers
  • Identifying, diagnosing and resolving incidents and problem cases

Qualifications Include:

  • Experience in application support, server support, network support or similar skill set
  • Hands-on experience with Windows and Linux environments
  • Windows Server configuration and administration
  • Good understanding of networking technologies such as firewalls, switches and routers
  • Familiarity with remote support technologies and help desk software
  • Excellent problem-solving and communication skills

COMPLETE JOB DESCRIPTION

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