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Remote Technical Support Engineer

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Tue, May 25, 2021
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer

Job Summary

A cybersecurity company has a current position open for a Remote Technical Support Engineer.

Must be able to:

  • Be a trusted partner on product functionality for your customers and third-party vendors
  • Partner with Customer Success team to assess client needs, provide advanced troubleshooting and solutioning
  • Communicate defects to the Engineering team and help test new releases

Qualifications for this position include:

  • Having troubleshooting experience in Linux and Windows environmentsNetworking (TCP/IP, DNS, Wireshark)
  • Having troubleshooting experience in SSL decryption
  • Having troubleshooting experience in third-party agents
  • Being a listener first, adept at working across internal and external teams with competing priorities
  • Understanding how to prioritize and escalate customer issues to the appropriate internal team
  • Being independent and self-sufficient, focused on the needs of customers and genuinely excited about forging a path forward when none exists

COMPLETE JOB DESCRIPTION

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