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Remote Technical Support Engineer

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, May 26, 2021
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer

Job Summary

A software-as-a-service company has a current position open for a Remote Technical Support Engineer.

Core Responsibilities of this position include:

  • Providing excellent customer service and product support to customers
  • Identifying and resolving customer issues, taking escalations from Tier 1 Support
  • Successfully debugging and resolving customer email and phone requests

Qualifications for this position include:

  • Experience writing code in Ruby, Python, Perl, or other popular programming languages
  • Know your way around Unix systems and tools
  • Willingness to work specific hours to provide SLA time-based coverage to our customers
  • The ability to write about technical subjects clearly and in an engaging style

COMPLETE JOB DESCRIPTION

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