Job Summary

A technology company has a current position open for a Remote Technical Support Engineer.

Core Responsibilities of this position include:

• Asking customers targeted questions to quickly understand root cause of their issue
• Communicating with end-users via various channels (phone, email, GoToMeeting) to identify/resolve technical issues
• Being available for incoming calls and pull work from an incoming queue

Qualifications Include:

• 2+ years of experience in a technical, customer-facing role with BS/BA degree
• Technical expertise in email components for troubleshooting purposes
• Email security; Settings; Exchange; Protocols
• Understand: SSO, Certificates
• Know the following: proxy servers, routers, gateways
• Experience providing prompt and accurate feedback to customers acting with consistent urgency