Job Summary
A software as a service company is searching for a person to fill their position for a Remote Technical Support Engineer.
Candidates will be responsible for the following:
- Providing excellent customer service and product support to company customers
- Identifying and resolving customer issues, taking escalations from Tier 1 Support
- Writing custom scripts, code samples and integration guides for customer use
Qualifications for this position include:
- Experience writing code in Ruby, Python, Perl, or other popular programming languages
- Knowing your way around Unix systems and tools
- The ability to write about technical subjects clearly and in an engaging style