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Remote Technical Support Engineer

Job is Expired
Location: Massachusetts, North Carolina
Compensation: To Be Discussed
Staff Reviewed: Mon, Aug 02, 2021
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A developer of business intelligence analysis software has an open position for a Remote Technical Support Engineer.

Core Responsibilities of this position include:

  • Providing telephone, screen sharing, and ticket-based support to our customers
  • Troubleshooting customer submitted problems by working together with our customers in a collaborative manner
  • Keeping customers updated regularly with the current state of their tickets

Position Requirements Include:

  • A relevant degree in IT systems or equivalent
  • Knowledge / experience with web services (REST, SOAP …)
  • Knowledge / experience supporting 3rd party connectors
  • 3+ years’ working knowledge / experience with: Databases: Oracle, SQL Server, DB2, Teradata, MySQL, PostgreSQL
  • 3+ years’ working knowledge / experience with: Operating system (windows, Linux)
  • Excellent interpersonal skills with a “can-do” attitude

COMPLETE JOB DESCRIPTION

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