Job Summary
A multinational technology firm is searching for a person to fill their position for a Remote Technical Support Engineer.
Must be able to:
- Ensure that customers realize maximum value from and easily use our offerings and subscriptions
- Support customers by responding within the designated service-level agreement (SLA) to inquiries
- Investigate and troubleshoot issues and developing solutions for our customers while understanding their business needs
Qualifications for this position include:
- 3+ years of experience as a support, sustaining, or development engineer
- Linux system administration experience, including system installation, configuration, and maintenance
- Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
- Ability to communicate clearly and effectively with customers that have various levels of technical expertise
- First-rate customer service skills
- Ability to multitask, prioritize, and work well under pressure
