Job Summary

A cybersecurity company focused on asset management has an open position for a Remote Technical Support Engineer .

Core Responsibilities Include:

• Serving as the first responder and the primary point of contact for all tickets
• Analyzing and troubleshooting incidents with a one-touch resolution mindset
• Following escalation paths from ticket creation through resolution

Required Skills:

• At least 4 years of industry experience in a Technical Support role within software and/or technology
• Provide a troubleshooting mindset, a customer-focused approach, and a strong sense of ownership over results
• Willing to learn, adapt, and evolve with the team and company
• Strong verbal and written communication skills
• Ability to work independently in a fast-paced environment
• Capable of answering technical questions from technical and non-technical users