Remote Technical Support Engineer

Location: East

Compensation: To Be Discussed

Staff Reviewed: Wed, Sep 15, 2021

This job expires in: 28 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A cybersecurity company focused on asset management has an open position for a Remote Technical Support Engineer .

Core Responsibilities Include:

  • Serving as the first responder and the primary point of contact for all tickets
  • Analyzing and troubleshooting incidents with a one-touch resolution mindset
  • Following escalation paths from ticket creation through resolution

Required Skills:

  • At least 4 years of industry experience in a Technical Support role within software and/or technology
  • Provide a troubleshooting mindset, a customer-focused approach, and a strong sense of ownership over results
  • Willing to learn, adapt, and evolve with the team and company
  • Strong verbal and written communication skills
  • Ability to work independently in a fast-paced environment
  • Capable of answering technical questions from technical and non-technical users

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