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Remote Technical Support Engineer

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Mon, Sep 20, 2021
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer

Job Summary

A cybersecurity company is searching for a person to fill their position for a Remote Technical Support Engineer.

Individual must be able to fulfill the following responsibilities:

  • Respond to customer tickets in line with Service Level Agreements
  • Identify related incidents and formulate common problem cases
  • Perform review and contribute to updating knowledge base articles

Skills and Requirements Include:

  • Experience with logging, forwarding, and load balance systems
  • Solid understanding of TCP/IP protocols and routing
  • Networking administration experience or certification

COMPLETE JOB DESCRIPTION

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