Job Summary
An information technology company needs applicants for an opening for a Remote Technical Support Engineer in Berkeley.
Individual must be able to fulfill the following responsibilities:
- Providing timely and accessible support to current customers
- Rapidly reviewing, interpreting, coordinating, and taking action on external inquiries
- Measuring the performance and quality of customer support
Position Requirements Include:
- A bachelor's degree in computer science or related technology field
- 3+ years experience in technical customer support
- Project management experience
- Ability to identify, prioritize, and solve problems in a fast-paced, ambiguous environment
- Experience managing process, procedures, and day-to-day activity of help desk software
- Experience working directly with technical customers and teammates
