Remote Technical Support Engineer in Berkeley

Location: California

Compensation: Salary

Staff Reviewed: Mon, Nov 16, 2020

This job expires in 17 days

Job Category: Sales

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An information technology company needs applicants for an opening for a Remote Technical Support Engineer in Berkeley.

Individual must be able to fulfill the following responsibilities:

  • Providing timely and accessible support to current customers
  • Rapidly reviewing, interpreting, coordinating, and taking action on external inquiries
  • Measuring the performance and quality of customer support

Position Requirements Include:

  • A bachelor's degree in computer science or related technology field
  • 3+ years experience in technical customer support
  • Project management experience
  • Ability to identify, prioritize, and solve problems in a fast-paced, ambiguous environment
  • Experience managing process, procedures, and day-to-day activity of help desk software
  • Experience working directly with technical customers and teammates