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Remote Technical Support Engineer in Boston

Job is Expired
Location: Massachusetts
Compensation: To Be Discussed
Staff Reviewed: Fri, Jul 16, 2021
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

An open source security and license compliance management platform company is filling a position for a Remote Technical Support Engineer in Boston.

Core Responsibilities of this position include:

  • Providing support services to customers and prospects
  • Troubleshooting, reproducing and devising workarounds for customer issues
  • Working closely with other departments (R&D, Product Management, and QA) to resolve issues

Qualifications for this position include:

  • Bachelor’s degree in Computer Science or related field
  • At least 3 years of experience in Technical Support or a customer facing technical role
  • Experience working with different operating systems (Windows/Linux/Unix)
  • Experience with programming environments (e.g. Java, JavaScript, Python, Go, C#, Ruby, C++)
  • Experience working with SaaS environments (AWS, MS Azure) as well as on-premise

COMPLETE JOB DESCRIPTION

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