Job Summary
A software development company needs applicants for an opening for a Remote Technical Support Engineering Supervisor.
Core Responsibilities Include:
- Conducting day-to-day monitoring and management of phone queues
- Maintaining schedules and monitoring time-off requests
- Conducting regular ticket audits and reviews
Position Requirements Include:
- 1+ years of leadership experience as a leader of leaders in a high volume contact center support environment
- Strong understanding of Behavioral Based Coaching Model including establishing goals
- Experience establishing expectations around development and performance management
- Superior customer facing skills with the ability to represent Samsara with strategic accounts and partners
- BA/BS or equivalent work experience