Job Summary

A software developer is filling a position for a Remote Technical Support Escalation Manager.

Core Responsibilities of this position include:

• Being a single point of contact for global teams on customer escalated issues
• Taking an ownership role in escalating critical customer issues
• Assisting global teams in troubleshooting and defining action plans

Required Skills:

• BS/BA degree or equivalent technical experience
• 5-7 years’ experience in supporting customers with enterprise-level applications
• Foundation of troubleshooting methodology with a history of effectively solving problems
• Extensive experience in a high stakes customer-facing role
• Experience building relationships and collaborating cross-functionally
• Experience handling communication with executive leadership