Remote Technical Support Lead

Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Sep 22, 2022
This job expires in: 27 days

Job Summary

A cybersecurity company needs applicants for an opening for a Remote Technical Support Lead.

Must be able to:

  • Develop customer support SLAs and track performance
  • Build scalable customer technical inquiry and request intake channels
  • Leverage systems and tools such as Zendesk, Jira, Slack, Asana, and Linear

Skills and Requirements Include:

  • 4+ years overall work experience in cloud (SaaS) enterprise software
  • Service-oriented mindset with a passion for customer empathy and satisfaction
  • Deep sense of ownership, accountability, pride for your work
  • Track record of managing customer support tickets and escalation processes in high-urgency scenarios
  • In-depth experience operating within and project managing cross-functional teams
  • Passionate about Cybersecurity and the problem we are solving

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