Job Summary
A cybersecurity company needs applicants for an opening for a Remote Technical Support Lead.
Must be able to:
- Develop customer support SLAs and track performance
- Build scalable customer technical inquiry and request intake channels
- Leverage systems and tools such as Zendesk, Jira, Slack, Asana, and Linear
Skills and Requirements Include:
- 4+ years overall work experience in cloud (SaaS) enterprise software
- Service-oriented mindset with a passion for customer empathy and satisfaction
- Deep sense of ownership, accountability, pride for your work
- Track record of managing customer support tickets and escalation processes in high-urgency scenarios
- In-depth experience operating within and project managing cross-functional teams
- Passionate about Cybersecurity and the problem we are solving
